Preserving Your Company’s Goodwill

Remember to treat your company's goodwill with as much care as your produce -- you'll be well fed, and well thought of throughout the lean months.

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There’s more to the Brand Book Tutorial Series, but this week, a diversion…

We belong to a CSA (Community Supported Agriculture), which delivers us a box of fruits and vegetables every week. We’ve been quite busy the last few weeks and haven’t done as good a job as we should have keeping up with it. Consequently, I’ve spent a good portion of the day today canning and freezing the “bounty of the season” to use through the fall and winter. While this strategy works for things like garlic, plums, tomatoes, leeks, squash peppers, and onions, it doesn’t work as well for heads of lettuce, cantaloupe, and eggplant. The best two strategies I had for that, was to share it with our neighbors and eat a lot of salads this week.

Preserving your company's goodwill,
CSA Share from Fry Family Farm (photo credit: Fry Family Farm)

The goodwill (reputation credits/charity work/good deeds) your company earns operates in a similar fashion. Some of it you can put aside for use at a later date. Some of if it you use yourself right now to return additional business to your door, and some of it is best shared with your neighbors, and other companies you have an affiliation with. The trick with goodwill is to determine which parts of it have the shortest shelf life and which are most preservable. You then have to take steps to actively preserve it. Just as letting all the fresh fruits and vegetables sit in my refrigerator will result in moldy produce I’ll have to throw out in a few weeks. Failing to proactively choose to preserve the goodwill your company garners will only result in moldy goodwill.

To preserve your company’s goodwill, be sure to note it (humbly) in your company’s internal and external newsletter, media, website, and Facebook page. Make a file of all the good works that your company has participated in so that you can provide a year-end report to your employees, stockholders, and stakeholders. Tell people about it! Good deeds left untold and unremarked don’t improve your company’s goodwill in the long or shortrun, just like plums left in the fridge for 4 weeks aren’t edible. But just a little work now to note and promote will leave you with delightful plum jam to use throughout the lean months.

When you’ve got more goodwill than your company can actively use – share it. Find another business you like or admire – or that’s just in close proximity and give some of the positive attention you’re experiencing right now to them. If you’re doing a lot of work with a local cause, why not extend a low/no cost opportunity for them to participate? If you’ve got an extra seat at an auction table, invite them. Why not? Your company can’t use everything you’ve purchased or earned any more than we can eat 4 heads of lettuce and 2 bags of salad mix this week. Sharing is the right option. What’s interesting here is that while you’re “giving away” your goodwill, you’re also simultaneously growing and preserving it.

As this harvest season is coming to a close, remember to treat your company’s goodwill with as much care as your produce — and you’ll be well fed, and well thought of throughout the lean months.

If you have ideas that have worked well for you in the past, either with produce or goodwill — please share them below in the comments section.

Tisha Oehmen

Tisha Oehmen is a professional brand strategist and a leader in the branding field. She was recently named a member of the Global Guru’s Top 30 Brand Gurus. She is also the co-founder of Oregon-based Paradux Media Group and the best-selling author of the book, Finding Brand: The Brand Book Tutorial.

Possessing expertise in both front- and back-office operations, Tisha conceptualizes, develops, and implements initiatives to foster brand effectiveness like no other. With over 15 years of experience in branding and marketing, Tisha has successfully led large financial institutions and health care companies down the path of renaming their business.

Where Tisha really shines is in the work that isn’t done. Sometimes a name change for a business isn’t in their best interest and after meeting with Tisha, they are able to find the true value and equity that has always been in their brand. Tisha has a special knack of being able to communicate the value so that the CEO/Business owner can see its luster and then with a little polishing, make it shine company wide.

Tisha is best known for developing long lasting branding campaigns that speak to the heart of the business, the brand, and the community. True brand, no matter how big or small, has longevity. Creating branding campaigns that have longevity, that have a laser-like focus, is where Tisha thrives.

Tisha received her M.B.A. from the University of Oregon, from where she also earned a B.A. in Political Science. She enjoyed a distinguished academic career punctuated by enthusiastic and successful participation in competitive speaking events, and holds numerous awards for her skill in public speaking. Tisha is widely recognized for her ability to capture an audience’s attention with her straightforward and engaging speaking style.

When not working, she enjoys golfing, baking, reading, and hiking with her partner, Mike, and their two dogs, Chloe and Jackson. She’s also an active member of Rotary International, the Chamber of Commerce, and is a very proud supporter of the Oregon Ducks. Tisha lives in Eagle Point, Oregon.

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