What’s your claim to fame? How is your brand memorable in your community? Are you the go-to business for sponsoring non-profits either monetarily or with volunteers? Do you have a big annual blowout sale? Do you get wacky at Halloween or St. Patrick’s Day with fun marketing campaigns? Are you a crazy sports fan? The brand is about personality, and personalities make fun marketing campaigns memorable.
It doesn’t matter why your brand is memorable (well, OK, you’re right. It has to be either positive or at least not offensive). But fun marketing and memorability counts. I used to work for a financial company that was well known for our crazy car sales in July, and I mean crazy! They would pick a theme – say The Swiss Alps (no, I don’t know where they got the themes), and everyone on staff would have to dress up in costumes like you might find in the Alps (cows, mountaineers, robin hoods?) for two weeks straight. Naturally, there would be cowbells at every desk that had to be rung periodically, and who could forget the free Swiss chocolate given to every customer? There would also be a drawing for a Swiss Alps vacation during the promotion period. Of course, the staff hated the advertising (who likes dressing up like a cow for two weeks straight?) – but the customers found it charmingly goofy and were willing to play along for the chocolate, drawing, and killer loan deals. They would also seek us out at the beginning of July every year to see what the summer fun marketing promotion would be. I’m sure they also held off buying their cars for that promotion. We did more business in those two weeks than we would during the rest of the summer. This company became known for our wacky, all-in-fun marketing promotions. It was no surprise when the local university went to the community and asked them to compete in a spirited contest, and our financial institution came out head and shoulders above the competition. The reason was simply that the culture of our organization was primed and ready to make it memorable and to go all out. Going all out was more than a summer loan promotion – it defined our approach to customer service. And the correlation was not lost on our customers – when they need a financial institution they could count on to go all out for them, guess where they came from? It wasn’t long until the entire community understood what that financial institution stood for, and the business poured in. Now, I’m not saying that to be memorable, you have to dress your employees up in cow costumes and give customers chocolate (well, that second part helps) to be unforgettable. You have to decide what you want to be memorable about your company. What fits with your brand? What does your manifesto lend itself to? What is appropriate for your personality? Are you service-minded? How can your company take a stand for community service? Do you love the color of periwinkle? Can you get some killer periwinkle bags to put your customer’s purchases in? Are you a prankster? How can you have fun with April Fools Day? Your brand should be an extension of your personality. Don’t be afraid to put it out there. Sure, you may turn off a couple of people – but they weren’t likely to be long-term customers. You’ll win more customers by being yourself and being memorable.
- Updated: October 1, 2024Originally Published: August 7, 2010
- Author: Tisha Oehmen
- Blog: Finding Brand Blog
- Category: Advertising Insights, Branding Insights, Marketing Strategy Insights
- Tags: Brand management, Communication Design, Community Involvement, Manifesto, Marketing Campaign, Personality, Service, brand, community, declaration of passion, graphic design, marketing, promotion
- Comments:
Tisha Oehmen
Tisha Oehmen is a professional brand strategist and a leader in the branding field. She has been named a member of the Global Guru’s Top 30 Brand Gurus. She is also the co-founder of Oregon-based Paradux Media Group and the best-selling author of the book, Finding Brand: The Brand Book Tutorial.
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